Privacy Notice

Horne Engineering Ltd is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Notice explains how and why we collect, use, store, and share personal data relating to customers, suppliers, professional contacts, website users, and other individuals who interact with Horne Engineering.

It also explains your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Specific details are provided below; click on the + to expand each section. You can update your personal preferences in the Marketing Communications section.

1. Who We Are

Horne Engineering Ltd is the data controller responsible for your personal data.

Horne Engineering Ltd
Lancefield Works
Rankine Street
Johnstone
Renfrewshire
PA5 8BD

Telephone: 01505 321455

Website: www.horne.co.uk

For questions about this Privacy Notice or how your personal data is handled, please contact:

Data Protection Officer (DPO)
Horne Engineering’s appointed Data Protection Officer (DPO) service is provided by Ametros Group Ltd.

Email: dpo@horne.co.uk

In this document Horne Engineering Ltd may be referred to as “we”, “us”, or “our”.

2. What Personal Information We Collect

Depending on the nature of your relationship with us, we may collect and process the following types of personal information:

•    names and job titles;
•    company and business contact details;
•    telephone numbers and email addresses;
•    postal addresses;
•    business correspondence and enquiry information;
•    customer and supplier account details;
•    payment and invoicing information;
•    records relating to products, services, quotations, or support enquiries;
•    marketing preferences;
•    website usage information, including IP addresses and browser-related technical information; and
•    CCTV footage where applicable for security and safety purposes.

We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful purpose.

3. How We Collect Personal Information

We may collect personal information:

•    directly from you;
•    when you contact us by telephone, email, website form, or in person;
•    during enquiries, quotations, sales, support, or contractual activities;
•    when you visit our website;
•    from publicly available professional sources such as company websites or LinkedIn;
•    from third-party organisations where appropriate; and
•    through lawful use of CCTV or security systems on company premises.

4. Why We Use Personal Information

We may use personal information for the following purposes:

•    responding to enquiries and providing customer support;
•    supplying products and services;
•    managing customer, supplier, and professional relationships;
•    processing quotations, orders, payments, and deliveries;
•    maintaining business records;
•    communicating important information relating to products or services;
•    providing information about relevant products, services, exhibitions, events, or technical updates;
•    improving our products, services, website, and customer experience;
•    maintaining the security of our systems, premises, and information;
•    complying with legal and regulatory obligations; and
•    establishing, exercising, or defending legal claims.

5. Lawful Bases for Processing

Under UK data protection legislation, we must have a lawful basis for processing personal data.

The lawful bases relied upon by Horne Engineering may include:

 

Contract

Where processing is necessary for us to enter or fulfil a contract with you or your organisation.

 

Legal Obligation

Where processing is necessary for compliance with legal or regulatory obligations.

 

Legitimate Interests

Where processing is necessary for the legitimate interests of Horne Engineering or a third party, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

•    managing and developing business relationships;
•    responding to enquiries and providing customer support;
•    marketing products and services relevant to professional contacts and customers;
•    maintaining accurate business and contact records;
•    improving products, services, and website functionality;
•    protecting company systems, premises, confidential information, and assets;
•    preventing fraud, misuse, or unauthorised access; and
•    establishing, exercising, or defending legal claims.

 

Consent

Where required by law, we will rely on consent for certain marketing communications or optional website technologies. You may withdraw consent at any time.

6. Marketing Communications

We may send information about our products, services, exhibitions, technical updates, or events where we believe it is relevant to your professional role or where you have requested such information.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in communications.

If you wish to change how we process your data or update your marketing communication preferences, then please follow this link.

7. Who We Share Personal Data With

We may share personal information where necessary with:

•    IT service providers and website hosting providers;
•    CRM and marketing platform providers;
•    delivery and logistics providers;
•    payment, accounting, or professional advisers;
•    insurers, auditors, or legal advisers;
•    regulatory or government authorities where required by law; and
•    service providers who support our business operations.

We will only share personal data where there is a lawful basis to do so and will take reasonable steps to ensure that third parties process personal information securely and appropriately.

8. International Transfers

Certain IT systems or cloud-based service providers used by Horne Engineering may process personal data outside the United Kingdom.

Where international transfers occur, Horne Engineering will ensure that appropriate safeguards are implemented in accordance with UK GDPR requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, taxation, contractual, and operational requirements.

Information that is no longer required will be securely deleted, destroyed, or anonymised where appropriate.

10. Website Usage and Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website usage, and enhance user experience.

Further information regarding cookies and website technologies is available within our Cookie Policy.

11. Security of Personal Information

Horne Engineering implements appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, disclosure, loss, or destruction.

These measures may include:

•    controlled access to systems and records;
•    password and authentication controls;
•    cybersecurity and network protection measures;
•    secure storage and disposal procedures; and
•    staff training and confidentiality obligations.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights in relation to your personal data:

Right of Access

You have the right to request access to the personal data we hold about you and information about how it is processed.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

This is not an absolute right and may be limited where we are required to retain information for legal, contractual, regulatory, or legitimate business purposes.

Right to Restrict Processing

You have the right to request that we limit the way in which we process your personal data in certain circumstances.

Right to Object

You have the right to object to certain types of processing, particularly where processing is based on legitimate interests or direct marketing.

Right to Data Portability

In certain circumstances, you may request that personal information you have provided is transferred to another organisation or directly to you.

Right to Withdraw Consent

Where we rely on consent as the lawful basis for processing, you have the right to withdraw consent at any time.

Requests relating to data protection rights should be made using the contact details provided above.

13. How to Complain

If you have any concerns about how Horne Engineering collects, uses, or protects your personal data, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that your personal data has been processed unlawfully or that your data protection rights have been breached.

Further information is available from the Information Commissioner’s Office (ICO).

14. Changes to this Privacy Notice

Horne Engineering Ltd may update this Privacy Notice from time to time to reflect changes in legal requirements, business practices, systems, or operational processes.

The latest version of this Privacy Notice will always be available on our website.

Last Updated: May 2026